Good price, friendly/good service through initial delivery. Good so far.
Friendly, quick to respond to questions, gave clear instructions when I needed to do things. My first car lease, so nothing really to compare against, but initial contact was better than other lease firms vying for my business.
There was/is an issue with car registration, and while not Carparison's fault, they left me for a day or two being anxious. Problem still not verifiable resolved, but I'm generally confident now. This is the reason I can't give 5 stars.
Price I'm paying is good. Better and more clearly explained than others.
Sonia Marshall, Carparison
14th December 2021
Good afternoon, thank you for your feedback. We are pleased that we were able to assist you with your lease deal and apologise with the confusion surrounding your vehicle registration. W
e are working with Tesla to seek further clarity as to what happened here and hope to update you of the reasons for this by separate communication as soon as possible. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia
Not what I expected!
Lots of unnecessary, duplicated and overly assertive chasing for document completion in the last few days before my car was due to be delivered, and the final straw was that the delivery inspection documentation send via email pretty much abdicates all responsibility onto the customer & only provides a 30 minute window, after delivery, to raise any issues
Thankfully the car manufacturer (Tesla) take the complete opposite approach to, and couldn't have been more helpful/responsive
Sonia Marshall, Carparison
14th December 2021
Good afternoon Andrew, thank you for your feedback.I can only apologise that you felt that we were overly assertive in our last bits of correspondence leading up to the delivery of your vehicle. As per our previous communications, the FCA documentation is required to be completed and returned prior to delivery. Unfortunately, the delivery of vehicles cannot take place without these documents being returned. On this occasion, there was a delay in issuing these documents to you as we were awaiting confirmation of the vehicle details from the manufacturer. We will however review our process in terms of explaining to customers the importance of the FCA documentation.We do advise and suggest to all our customers to take time to check the interior and exterior of the vehicles on delivery so that this can a) be noted on the handover sheet and b) so that any damage can be rectified accordingly. We also allow a further window after the delivery driver has left to notify us of any damage that you may spot after this time as there has been the odd occasion where damage has been reported once the handover has been completed and is not noted on the delivery handover sheet. Should there be any issues, we will then liaise with the manufacturer to attempt to find a solution. Because a lot of supplying dealers will not accept liability for any damage not noted on the delivery sheet time does become somewhat of the essence in making sure we are able to assist the customer.If you would like to add any further comments, please contact me via email at [email protected] and I will happily look into this further for you. Best wishes, Sonia – Customer Experience Manager
First class service from start to finish.
First class service from start to finish. Informative and professional service. Excellent prompt communication from Chris and Louise. Would highly recommend.
Sonia Marshall, Carparison
14th December 2021
Good morning David! Thank you for your feedback and the 5 stars! We really do appreciate it and we are so pleased that we could assist you. Best wishes, Sonia
Very helpful. No problems.
All went very smoothly. Thanks
Sonia Marshall, Carparison
10th December 2021
Good afternoon! Thank you for the feedback and 5 stars, the team really do appreciate it and we are so pleased that we were able to assist you with your lease deal. Safe travels and best wishes, Sonia.
Excellent
Prompt and courteous. Every question answered. Very good C.S
Sonia Marshall, Carparison
10th December 2021
Good afternoon John! Thank you for your feedback and the 5 stars, the team really do appreciate it! From all of us here, wishing you many happy and safe travels. Best wishes, Sonia.
Great people to deal with.. Superstars..
Carparison team was fantastic.. they offered a very good deal on tesla model 3, kept me informed and my car got delivered 2 weeks early.. Couldn't ask for anything else..
Sonia Marshall, Carparison
10th December 2021
Good afternoon Sudheer! Thank you so much for the feedback and the 5 stars! We are very pleased that we were able to assist you and get you a much quicker delivery than expected 😊 Safe travels and best wishes, Sonia.
Straightforward decent people
Friendly helpful service, thank you! Super smooth, no messing about
Sonia Marshall, Carparison
10th December 2021
Good afternoon Emma! Thank you so much for your feedback and the 5 stars, we really do appreciate it. We are so please that you found the process super smooth! Wishing you many safe and happy travels. Best wishes, Sonia.
Great communication throughout and made the whole process very easy, personalised service.
From our first enquiry to having the car within 2 weeks - it was great that the car was in stock, highly recommend
Sonia Marshall, Carparison
9th December 2021
Good morning! Thank you so much for the feedback and the 5 stars! We really do appreciate it. We are so pleased that we were able to assist you in getting your new car so quickly. Safe travels and best wishes, Sonia.
Friendly, responsive customer experience
Personal service and good customer communications, responsive and helpful. My car was later than expected but that was down to supply chain issues with th edealer and so not carparison's fault.
Sonia Marshall, Carparison
9th December 2021
Good morning Andrew, thank you for your feedback. We can only apologise again for the delays you experienced in getting your new car to you and would like to thank you for your patience during this time. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia.
Service was excellent always available to help with any questions.
I dealt with Chris Bagwell and Emma thanks for your help.
Sonia Marshall, Carparison
7th December 2021
Good afternoon! Thank you for your feedback and the 5 stars! We really do appreciate it and we are so pleased that we could assist you. Best wishes, Sonia
Excellent throughout
Communication throughout the entire process was excellent, and the car turned up on time with a great handover from the garage, many thanks
Sonia Marshall, Carparison
7th December 2021
Good afternoon Phil! Thank you so much for the 5 stars and great feedback! We really do appreciate it and we are so glad that we could assist you! Best wishes, Sonia
Personalised experience
Personalised service. I was kept up to date with delivery dates throughout a long manufacturer lead time.
Sonia Marshall, Carparison
7th December 2021
Good afternoon! Thank you so much for your feedback and the 5 stars! We are all very thankful 😊 From all of us here, we wish you many happy and safe travels. Best wishes, Sonia
great company to lease a car.
we were kept informed at all steps and your staff were very helpful with any questions. the car was delivered on time and good to go!
Sonia Marshall, Carparison
6th December 2021
Good afternoon Jackie! Thank you so much for your review and the 5 stars! We are so pleased that we could assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia.
good communication and quick
Sonia Marshall, Carparison
6th December 2021
Good afternoon! Thank you so much for your review and the 5 stars! We are so pleased that we could assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia.
My son in law helped me with the application as I am in my eighties and caring for my stroke victim wife. I was well informed at all stages of the application. Whenever I spoke to to Carparison I found them friendly and helpful.
Sonia Marshall, Carparison
6th December 2021
Good afternoon! Thank you so much for your review and the 5 stars! We really do appreciate it :) We are so pleased that we could assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia.
Great service
Great communication throughout and made the whole process very easy. From my first enquiry to having the car on my drive within 2 weeks, highly recommend
Sonia Marshall, Carparison
6th December 2021
Good afternoon! Thank you so much for your review and the 5 stars! We are so pleased that we could assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. Best wishes, Sonia.
I must say your operation is the slickest I’ve come across.
I must say your operation is the slickest I’ve come across. Very professional from the initial weekend conversation with Phil to the delivery / pick up of the vehicles today all arranged by Emma.
A well deserved Five stars from me.
Sonia Marshall, Carparison
2nd December 2021
Good afternoon! What wonderful feedback! Thank you! Emma and Phil will be thrilled to read this. We are so pleased that we could assist you. Safe travels and best wishes, Sonia.
Customer service was excellent. Very helpful and efficient!
Sonia Marshall, Carparison
2nd December 2021
Good afternoon! Thank you for your feedback, it is very much appreciated. We are so pleased that we were able to assist you with your new car. Best wishes, Sonia.
Great service
Great service from quotation to order to delivery.
Kept well informed throughout. Able to support a complex lease deal for our fleet.
Sonia Marshall, Carparison
29th November 2021
Good afternoon Callum! Thank you for your feedback and the 5 stars, it is very much appreciated! From all of us here, we wish you all many happy and safe travels. Best wishes, Sonia.
Highly recommended
Very impressed with the efficiency and friendliness of the staff, particularly Chloe Allen. Patient and professional when dealing with questions, and always responded within a day. Easy process from start to finish
Sonia Marshall, Carparison
29th November 2021
Good afternoon Tim! Thank you for your feedback and the 5 stars - Chloe will be thrilled to see this! We are so pleased that we could assist you and that you found your journey with us an easy and efficient one. Wishing you many happy and safe travels. Best wishes, Sonia
