Would use again
Really helpful to find another car after my first choice was on a 6 month lead time.
Could be a little more communication around delivery but overall would use again.
Sarah, Carparison
19th March 2021
We're really glad we were able to help you find your new car, Andy. Thank you for taking the time to provide your feedback! We are constantly looking to improve our delivery process and are working to reduce down the delivery timeslots for customers for greater convenience. We're sorry this has impacted you this time, but we will take your thoughts on board and we hope you continue to enjoy your new car! Best wishes, Sarah
Overall service was good but still waiting for some documents to arrive and car was received with some makes / scratches on it
Sarah, Carparison
19th March 2021
Thank you for leaving your feedback, Tony. Having looked into your delivery case I can see the car was delivered with some stone chips obtained during the delivery miles. We always hope to deliver our cars in showroom condition so we understand the frustration here and thank you for the understanding you have shown. Our conclusion to your delivery case states that you are happy with the car condition and the funder has documented the handover inspection. If this has changed or you experience further delay with documentation please contact Louise, your Administration Advisor, who will happily help. Best wishes, Sarah
Great communication, great price, highly recommend!
Great communication, really simple easy process. Great price. Would highly recommend!
Aimee Green, Carparison
19th March 2021
Good afternoon Jacques and thank you for leaving this lovely review. So happy we could provide you with our great prices and that our services were simple and easy. Hope you enjoy the brand new vehicle.
Best wishes, Aimee.
all procedures were good only the car was not
there service was okay car was a different colour to the one ordered Graphite grey not selenite but ok with that like the colour car was delivered on time handover very good only down side vehicle refused to start after 5 days and was retuned to mercedes outlet for fixing seems a major fault as part as to be sent from germany
Sarah, Carparison
15th March 2021
Thank you for taking the time to leave your feedback, Trevor. We're pleased you are happy with the service we provided and the vehicle handover. I can see you have advised our agent Chris last week about the breakdown of your new car and we are sincerely sorry this has happened. We understand how frustrating that will be and we are glad you are being kept mobile with a courtesy car in the meantime. We are also sorry that the colour of your car wasn’t as anticipated. Once again, we are sorry there have been a few issues but thank you for bringing them to our attention so we can monitor progress. Best wishes, Sarah
Highly Recommend
Absolutely amazing service received by Matt, the general manager, went above and beyond to secure vehicle.
Communication was excellent and i was always updated.
Car delivery was on time as promised.
Will use again and recommend highly to others.
Thank you Matt and Carparison
Aimee Green, Carparison
11th March 2021
Good morning Tony and thank you so much for leaving this great review! We are so happy we were able to go above and beyond your expectations. It was a pleasure dealing with you and hope you enjoy the new vehicle.
Best wishes, Aimee.
1st Class Service
Excellent service from the team at Carparison, from initial contact until delivery of the car. Communication at all stages was prompt and clear. Louise deserves special mention, she was a pleasure to deal with.
Aimee Green, Carparison
11th March 2021
Good morning Barry and thank you so much for leaving your thoughts! We are so happy we could assist you confidently and clearly to find you a great lease. Louise will be delighted to read this so thank you! was a pleasure dealing with you and hope you enjoy the new vehicle.
Best wishes, Aimee.
Professional and helpful
Helpful staff and a smooth application process.
Aimee Green, Carparison
1st March 2021
Good morning Michael and thank you for taking your time to write this and share your thoughts! so happy all went well and smooth for you and we hope you enjoy the car!
Best wishes, Aimee.
Fantastic service
It was a pleasure leasing a car through this team. They were very patient, diligent and transparent and responded to every request. They also provide the best quotes - I know this as I had been looking for months! Thank you!!
Aimee Green, Carparison
26th February 2021
Good afternoon Hratch. Thank you for taking your time to write this great review! so happy your experience with us was fantastic. Pleasure to help you find a lease deal and offer you our best prices! hope you enjoy your new ride.
Best wishes, Aimee.
Great service. Clear information and documentation, efficient and good support when needed.
Aimee Green, Carparison
23rd February 2021
Good afternoon, Thank you for leaving your thoughts and writing this lovely review. So happy we were able to support you and find a great lease deal for you! Hope you enjoy.
Best wishes, Aimee.
Will use carparison again
From start to finish everything went very smooth. From starting the order the car was delivered 3 weeks later. The staff were very helpful
Aimee Green, Carparison
23rd February 2021
Good afternoon Trevor. Thank you so much form taking your time to write this great review! We are so glad we could help you and that the transaction went smoothly. Hope to help you again in the future.
Best wishes, Aimee.
Very responsive and pleasant team. Arranging the lease was very easy
Great service. Pleasant team
Aimee Green, Carparison
15th February 2021
Good afternoon Sylvain. Thank you for your review and taking the time to write it. We’re glad you had a good experience, and hope to see you again soon!
Best wishes, Aimee.
Fantastic. Great. Very happy
The fact that everything was made easy. The people were very polite and they made me feel comfortable when dealing with them
Aimee Green, Carparison
15th February 2021
Good morning Philip. Thank you for taking your time to write this lovely review! We love to make our customers feel welcome and glad we could help you on your lease deal . Hope you enjoy.
Best wishes, Aimee.
100% Recommended
Really impressive service. Extremely polite and helpful throughout. Very competitive pricing. Would 100% recommend.
Aimee Green, Carparison
12th February 2021
Good afternoon Thomas, thank you for sharing your kind words with us and taking time to write us a lovely review. Our priority is customer service and we are ecstatic that we met that mark. Hope you enjoy!
Best wishes, Aimee.
Excellent service and nothing is too much trouble.
A very efficient service, nothing is too much trouble and your always greeted with a smile!
I will certainly be recommending the Firm to friends and colleagues.
Excellent service and nothing is too much trouble.
Aimee Green, Carparison
4th February 2021
Good afternoon Steve. Thank you so much for this lovely review! We really appreciate you taking the time out to write this! We love to work with our customers and offer the best possible service to provide a positive experience. Thank you so much for recommending us as well! we all hope you enjoy the new car.
Best wishes, Aimee.
Great service - would highly recommend
Really friendly and speedy service, couldn’t recommend highly enough. Went from initial enquiry to taking delivery of my vehicle in less than a week.
Aimee Green, Carparison
3rd February 2021
Good morning jack! thank you for leaving your thoughts and leaving this great review. So happy we could help you quickly and efficiently and hope you enjoy the new car!
Best wishes, Aimee.
Friendly staff
Great communicate with friendly Carparison staff in emails because it is very good access for the deaf people like me. I am happy with the new car.
Aimee Green, Carparison
3rd February 2021
Good morning, thank you for leaving this positive review! so happy we were able to make it an easy process for you and assist you in finding a car you are happy with. Hope you enjoy it.
Best wishes, Aimee.
Amazing service
Really efficient and effective service. Yasmin dealt with me initially and found me the car i needed. First time leasing a car and I was nervous in paying the fee and being messed around. No issue. Finance sorted within half an hour of emailing my details and car sorted in stock and delivered within 5 days. Both Katie’s I dealt with in the admin department was quick and efficient and provided confidence in dealing with my enquiry. Car was delivered and handover was detailed. Thank you for a smooth, efficient and professional service thanks
Aimee Green, Carparison
29th January 2021
Good afternoon, thank you so much for taking your time to write this amazing review! The team will be ecstatic to read this and will be so happy that we could assist you in finding a great lease. Hope you enjoy it!
Best wishes, Aimee.
Great pre-sales/delivery...poor execution!
Really good pre-sales and pre-delivery communication, which was then let down by the delivery of a faulty car, which will now result in two round trips to local Volvo dealer for warranty claim. Supplying dealer Kastner Exeter Volvo very poor customer service/response. I'd also not been informed the delivery would be a driven delivery, so the car had already travelled the length of the country complete with Gregg's coffee cups by the time it arrived. Both of these tarnished the new car experience.
Sarah, Carparison
19th January 2021
Hi Justin, we are so sorry to hear of your experience. We can fully appreciate that your new car experience has been tarnished and this is certainly not the outcome we want for any of our customers. We have been in discussion with the supplying dealer regarding the issues you have raised previously, and will do so again regarding the state of the vehicle on arrival. We will update you when we have a response. Thank you for praising our internal service, but rest assured we take responsibility for all areas of your leasing experience and will work with the dealership to understand what has gone wrong. If you have any more information you would like to add please contact your admin representative or send it to [email protected] and we will come back to you as soon as we can. Best wishes, Sarah
Excellent, friendly service throughout and great price!
Excellent service from start to finish and everyone friendly and efficient. This was my first PCH and they could not have been more helpful in guiding me through the process. The price was very competitive yet the car was delivered last week with mats and even a tank of fuel! Would definitely use Carparison again
Aimee Green, Carparison
19th January 2021
Good afternoon, thank you so much for this mazing feedback! we are so glad we could assist you in your first PCH and help you find a great lease deal. Hope you enjoy the new car and look forward to dealing again in the future.
Best wishes, Aimee.
Great customer service kept up to date every step of the way with help and advice. Everything went smoothly and all on time
Aimee Green, Carparison
19th January 2021
Good afternoon, thank you for leaving this lovely feedback! we love to help our customers through every step and deliver excellent customer service. We really hope you enjoy the new vehicle.
Best wishes, Aimee.
